Process ERA Remittance Files

Log into your clearinghouse portal (Change Healthcare, Availity, or Office Ally) and download the 835 Electronic Remittance Advice file. This file contains payment details for all processed claims.

Go to Billing → EDI → 835 ERA Upload. Click Choose File and select the 835 file you downloaded. Click Preview to see a summary of the payments and adjustments before importing.

The preview shows each claim, the paid amount, any adjustments or denials, and the payer's explanation codes. Review for any unexpected denials. Click Import to apply the payments.

Imported claims are updated automatically: paid claims move to Paid status with the remittance amount recorded. Denied claims are flagged for your review. A reconciliation summary shows total received versus total billed for the batch.